Support & Accessibility

Technical Support
Eosonde Research Services (ERS) provides free and unlimited "general" technical support to customers of the RAOB program. Please always provide these 4 items when requesting technical support:
1. A description of the problem, or a screen image of the problem.
2. A copy of the sounding data that causes the problem.  The data must be sent as an attachment to your email.
3. Your RAOB serial number; found in Help/About RAOB.
4. Your Windows' Region/Language setting, if not using English (United States).
User Manual
The RAOB User Manual is a complete how-to guide on the program's capabilities.
End User License
Acknowledgement is required during each RAOB installation.
Video Tutorials
Watch tutorials on the program's various modules.
System Requirements
Computer system requirements for the RAOB program.
RAOB does not work on VM (virtual systems).
FAQs - Common questions and problems.
Common FAQs and Government FAQs.
Newsletters
A link to the past RAOB Newsletters. Sign up today!
Program Upgrades & Discounts
Including special Student and Veteran discounts.
Accessibility
The RAOB program is compliant with Section 508 EIT Vendor requirements as defined in Subpart-B: Technical Standards (p:1194.21) for software applications.  For more information see the VPAT "Accessibility Conformance Report" details.